Refund and cancellation policy
Pelvic Lens offers monthly and annual subscriptions, billed in advance.
Cancelling
Cancel any time from Account, the button at the top of every page, through Stripe's customer portal.
You keep access to the end of the period you have paid for.
There are no further charges.
A founding or early price is lost when you cancel, and it does not come back.
Unused time
There are no refunds for unused time within a paid monthly or annual period once that period has started.
Your first charge
We refund the first charge in full if you ask within 7 days.
That holds if you have not yet sent a clip to a patient.
Write to hello@pelviclens.com.
Duplicate or mistaken charges
We refund duplicate or mistaken charges in full.
If the price changes
We give 30 days' notice by email before a price change.
A change never applies to a period you have already paid for.
If a payment fails
Stripe retries a failed payment.
Your access continues while it is retrying.
If the payment cannot be collected, the subscription ends and your access stops.
If we close the service
We refund any period you have paid for, pro rata.
In plain words: you get back the part of the paid period you did not get.
How a refund reaches you
Refunds go back to the original payment method through Stripe.
They usually arrive within 5–10 business days.
On your statement
Your statement shows PELVIC LENS.